Refund & Return Policy

The Luxe Vault Co.

At The Luxe Vault Co., we specialize in curated, authentic, pre-owned luxury handbags and accessories. Due to the limited and often one-of-a-kind nature of our inventory, all sales are considered final.

Please review the full policy below carefully before purchasing.

All Sales Are Final

All handbags and accessories are sold as-is and are final sale.

We do not accept returns, exchanges, or cancellations for:

Change of mind
Buyer’s remorse
Fit or size preference
Minor wear consistent with disclosed condition
Delayed delivery due to carrier

We provide detailed descriptions, condition ratings, measurements, and clear photographs so you can purchase confidently.

If you have questions prior to purchase, we encourage you to contact us.

Condition Disclosure

Many items sold are pre-owned or vintage and may show signs of wear consistent with age and prior use.

We carefully disclose:

Visible flaws
Corner wear
Scratches or scuffs
Hardware wear
Interior condition

Normal wear consistent with a disclosed condition rating does not qualify for return.

Special Circumstances

While all sales are final, we may review special cases if:

The item received is materially different from the listing description
An undisclosed major defect is present
The incorrect item was shipped

Requests must be submitted within 48 hours of delivery, with:

Clear photos
Description of the concern
Order number

Approved cases will be evaluated on an individual basis at our sole discretion.

Authenticity Guarantee

We stand behind the authenticity of every item we sell.

If and only if an item is proven inauthentic by a recognized third-party authentication service, we will provide a full refund upon return and verification.

The item must be returned in the same condition as received. If the returned item does not match documented photo conditions no refund will be processed.